- All Metal Poles
- Next Day Metal Poles
- Eyelet Poles
- Metal Poles Over 3.6m
- Telescopic Poles
- Corded Curtain Poles
- Double Curtain Poles
- Luxury Metal Poles
- Real Stainless Steel
- Top Fix Metal Poles
- Contemporary Metal
- Metropole
- All Bay Window Poles
- 3 Sided Bay Poles
- 5 Sided Bay Poles
- Bay Pole Return Kits
- All Wooden Poles
- Next Day Wooden Poles
- Wooden Poles Over 3.6m
- Luxury Wooden Poles
- Solid Wood Poles
- Contemporary Wood
- All Tracks
- Uncorded Tracks
- Corded Tracks
- Telescopic Tracks
- Electric Tracks
- Silent Gliss
- Accessories
- Holdbacks
- Rings
- Ready Made Curtains
- Pencil Pleat Curtains
- Eyelet Curtains
- Tiebacks
- Cushion Covers
- Valances
- Blinds
- Wooden Blinds
Full Time Telephone Customer Support Advisor
About Fresh Ideas:
Fresh Ideas are an independent company situated on the south side of Coventry and established over 20 years ago. Fresh Ideas have a large retail showroom selling soft furnishings, made to measure curtains & blinds, carpets and wallpapers. During the past 3 years, Fresh Ideas have expanded into the eCommerce market with various active websites selling products from their industry and are now anxious to develop the eCommerce business further by employing an additional telephone customer support advisor.
In all aspects of our business, Fresh Ideas strive for customer satisfaction at every level, whether it be online or in store - the mindset which has brought Fresh Ideas to where we are today.
General Description
An opportunity has arisen for an additional telephone customer support advisor, to answer telephone queries and manage orders by liasing with our suppliers and customers. You will be providing excellent customer support via email, phone and letter, with a methodical work approach and friendly telephone manner desirable. Initially this position will be for 3 months, and would be extended depending upon performance.
Skills required:
- Excellent telephone manner
- Methodical and adaptable
- Microsoft Office Word and Excel (General)
- Internet
- Computer Literate
Skills preferable:
- Touch typing
- Experience in customer support
Personality:
- Stable, trustworthy and reliable
- Friendly team based person
- A pro-active mindset
- Professional approach
- Smart informal dress code required
Company benefits:
- Full time 5 days between Monday - Saturday, 9.00 - 5.30
- Free parking and on bus route from city
- Working with highly motivated and friendly staff
- Staff discounts after 3 months
Responsible to:
Internet Manager
Vacancy title:
Telephone customer support advisor
Hours:
37.5 hours per week
Initially a 3 month position, and would be extended upon performance
Salary:
Dependent upon experience
How to apply:
To apply for the above vacancy, please send full details FAO Mr G. W. Brooks, Managing Director, with your CV to the following email address:
Please quote reference TS001 in your application