Frequently Asked Questions
Curtain Poles FAQ
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We are hopeful you'll find the answer you want in this FAQ.
Quick Tip! - Not sure which size of pole to choose?
Q1. How long does delivery take?
Always choose the larger size, at least it can then be cut down further if necessary. A. Our deliveries usually take place within 2-5 business days, providing you place your order before 4pm. For more information on delivery please visit our delivery page. Please note this does not apply to products which are made to measure, or any other product where it is specifically stated in the description. A. Orders over £50 are delivered free of charge, via an insured carrier for UK mainland deliveries. For more information on delivery please visit our delivery page. Any order below this value will incur a small £6.95 carriage charge per order. A. The pole length should pass at least 15cm (6") either side of the window. For more information on this please visit our measuring page. A. The pole diameter is dependant upon two main things, the weight of the curtains and the appearance you want to achieve of the pole. Generally the larger the diameter of the pole, the heavier the curtains it will be able to support, but also the more of a feature it will make of the window. If you would like to know more about the weights a curtain pole can carry, please refer to curtain pole weights. A. The length of the pole stated does not include the finials. A. Yes, all of the non made-to-measure poles can be cut down - it will be stated if the pole is made to measure and cannot be cut down. They can be cut down simply using a normal hacksaw for the metal poles, or a normal saw for the wooden poles. Alternatively you can use a telescopic/extendable pole, where no cutting would be necessary. You will of course have to ensure that if the finial doesn't have a collar (see picture below) to cover up the end of the pole, if not you will have to be extra careful in cutting the pole down to ensure a neat finish.
Please also note that the length of the pole that you need to cut down on the longer poles which usually come in 2 pieces will require half the amount taking off each side to ensure the pole is centralised. Q7. My curtains are heavy, which poles are suitable? A. Each page for the pole information will inform you what curtain weight the pole is suitable for. Please refer to the chart below for specific information.
Q8. I have bay windows, which poles can I use? A. We have several categories on the left hand menu for different types of bays, including 3 and 5 sided bays. These are all suitable for bay windows. Some use C-Rings, which allow the curtain rings to pass over the brackets and have a fully working pair of curtains - this can be confirmed in the Key Info table by No. of Curtains Recommended:. If it says 2 then one pair of curtains can be used, if 4 then two pairs are recommended.
A. You can use most heading tape styles with the curtain poles, as demonstrated in the images below. Be careful using eyelet and tab top curtain headings. Using these headings you need to ensure that the curtain pole diameter will be small enough to fit into the eyelets or the tab top heading - otherwise the curtains may not draw smoothly over the pole. When using eyelet heading we also recommend to try and avoid wooden poles which have a centre bracket, and also some metal poles with a wider centre bracket. The reason for this is that the curtains will not close tightly in the centre due to the wider brackets.
A. All the curtain poles, except where stated, come complete with the pole(s), brackets, rings and instructions. On longer lengths, if there are 2 poles, these will need to be joined together so it will come with a splicer to join the 2 poles together. A. Every pole can be face fixed to the wall quite easily. However if you require the pole to be top fixed then you need to ensure the bracket is suitable for top fixing. To determine this it needs to be a complete ring - not a cup style bracket, so that when it is turned the pole doesn't fall out of it, see the images below for an example.
A. Yes. If they are currently available matching holdbacks and rings will be shown on the same page as the pole is displayed. |
