Orders over £50 are delivered free of charge to mainland UK, via an insured carrier as explained below.
Any order below this value will incur a small £6.95 carriage charge per order. If the order is going to outside the mainland UK, please refer to the chart below:
Location
Orders under £50
Orders over £50
UK Mainland
£6.95
FREE
Isle of Man
£16.95
£10.00
Isle of White
£16.95
£10.00
Channel Isles
£16.95
£10.00
Northern Ireland
£24.95
£20.00
Delivery Lead Times
All deliveries are made within 2-5 business day from ordering, provided you order before 4:00pm and take place on weekdays only (excluding public/bank holidays). Occasionally however, some items will be out of stock, and in these cases you will be notified via email after placing your order.
This excludes any products where specifically stated will take longer, such as made-to-measure products. This also excludes off shore parts of the UK.
Products ordered from different manufacturers may be delivered on separate days and times, by different couriers.
Delivered By
All deliveries are carried out by TNT or Tuffnells.
Delivery Addresses
We can deliver your products anywhere in the UK. Upon ordering you can choose to deliver to:
• Home address
• Work address
• Relative/friend's address
We cannot deliver to a PO Box address.
Delivery Procedure
• Our carrier will attempt to deliver on day 1 following despatch using the address on
the parcels.
• If there is no one in at the address then the driver should then rely on the telephone
number to try to ascertain whether you have just popped out or whether
they need to try to re-arrange delivery the following day.
• If this is not successful the driver will leave a card and the goods will be taken back to
the depot.
• You will then need to contact the courier to re-arrange delivery for a time that suits you - or simply collect from their depot.
• Please note that all of the carriers do require a signature and will not leave the goods
without one.
Return & Exchanges
If when you receive your product you find you wish to return it for whatever reason, we will be happy to collect the item(s) and refund you†. All we ask is that you haven't fitted/used the product in any way so that it is in a resalable condition and return it within 14 days of receiving it. Any damages on delivery must be reported within 24 hours.
Upon arranging collection for your item(s) we will raise a charge of £20 or 20% (whichever is greater) for restocking the product(s) and administration fee, no matter how large your order is.
Please note the refund only covers the cost of the goods and not any delivery charges that may have been incurred.
